Ultra Health Medical / Steeldrill Safety is one of Australia’s largest Australian-owned and operated importers of medical and industrial consumables, specialising in high-quality Medical and Industrial Personal Protective Equipment (PPE).
Due to continued national growth, we are expanding our team at our modern Keysborough facility. We pride ourselves on delivering exceptional service, quality products, and creating real career progression opportunities for our team.
About the Role
We are seeking a motivated and customer-focused Administration & Customer Service Assistant to join our dynamic team.
This entry-level role is ideal for someone looking to build a career in administration, customer service, or sales support. You will play a key role in supporting our internal sales team, managing customer enquiries, processing orders, and ensuring a high level of service for both new and existing clients.
This position offers genuine career progression opportunities for driven individuals who are looking to grow into internal or external sales roles over time.
Key Responsibilities
- Processing sales orders and invoices accurately and efficiently
- Handling inbound customer enquiries via phone and email
- Preparing quotations and providing pricing and product information
- Supporting outbound customer follow-ups
- Assisting the internal and external sales teams
- Maintaining and updating customer databases
- Providing general administrative support
- Contributing to a culture of continuous improvement
About You
- Strong organisational and administrative skills
- Excellent written and verbal communication skills
- High attention to detail
- Sound knowledge of Microsoft Office (Word, Excel, Outlook)
- Strong teamwork skills and a positive attitude
- A willingness to learn and grow within the company
- Previous experience in administration or customer service is advantageous but not essential — training will be provided to the right candidate.
